Manufacturing Industry

Omnichannel AI Employees for Manufacturing

Never miss a customer order. AI employees handle customer inquiries, technical support, and supplier coordination across phone, email, text, and web chat - 24/7.

100%
Calls Answered
80%
Faster Order Processing
24/7
Customer Support

Communication Challenges in Manufacturing

Manufacturing companies lose revenue and efficiency when customer communications go unanswered - whether by phone, email, or chat - and workers struggle to find information.

Missed Customer Orders

When sales staff are on the floor or in meetings, customer orders via phone, email, and chat go unanswered. Our AI responds instantly across all channels.

Technical Support Bottleneck

Customers reaching out via phone, email, or chat wait hours for responses. AI provides instant technical guidance across all channels and escalates complex issues.

Workers Need SOP Guidance

Shop floor workers waste time searching through binders for procedures. AI assistants provide instant guidance via voice (hands-free), text, or web chat.

How Agent23.AI™ Transforms Manufacturing

Real-world applications and potential impact

Industrial Equipment Manufacturer

Heavy Machinery & Parts

$340KAdditional Orders Captured
95%Call Answer Rate
3minAvg. Order Time

The Challenge: A machinery manufacturer was missing 40% of customer orders because their 3-person sales team was constantly on the factory floor or meeting with clients. Orders came in via phone, email, and web chat - but all went unanswered during business hours.

The Solution: Agent23.AI™ employees respond across all channels 24/7. When customers reach out to place orders, check order status, or request quotes via phone, email, text, or chat, the AI captures all details, verifies inventory availability, provides lead times, and immediately notifies the sales team. For technical questions, it accesses the product knowledge base to provide instant answers in the customer's preferred channel.

The Results: The company now captures 95% of all customer inquiries across all channels, generating an additional $340K in monthly revenue. Customers love the flexibility to reach out how they prefer, and the sales team focuses on complex deals.

Packaging Equipment Manufacturer

Technical Support Automation

80%Issues Resolved
24/7Support Availability
60%Faster Resolution

Omnichannel Technical Support: Customers with equipment issues reach out via their preferred channel - phone for urgent issues, email for detailed questions, or chat for quick help. The AI walks them through troubleshooting, accesses maintenance manuals, and guides users through repairs. Complex issues are escalated to engineers with full conversation history across all channels.

Aerospace Parts Manufacturer

Shop Floor SOP Assistant

70%Faster Procedure Access
45%Fewer Errors
Hands-FreeVoice Interface

Multi-Channel SOP Assistance: Workers on the production floor ask the AI for step-by-step instructions via voice (hands-free), text their phone for procedures, or access web chat on tablets. "Agent23, how do I calibrate the torque wrench?" The AI provides the exact procedure in their preferred format, reminds them of safety checks, and logs compliance. Choose voice when hands are busy, text for reference, or chat for detailed procedures.

Metal Fabrication Company

Supplier Coordination

90%Calls Handled
50%Less Purchasing Time
InstantOrder Updates

Supplier Communication: AI employees coordinate with suppliers across all channels - calling for urgent matters, emailing purchase orders, texting delivery confirmations, and managing chat inquiries. When suppliers respond via any channel, the AI captures the information and notifies procurement instantly. The purchasing team stays focused on strategic sourcing while routine coordination is automated.

Omnichannel AI Capabilities for Manufacturing

AI employees that seamlessly handle communication across phone, email, text, and web chat in manufacturing environments

24/7 Omnichannel Order Intake

Never miss a customer order across phone, email, text, or web chat. AI captures order details, checks inventory, provides lead times, and notifies your sales team instantly.

Multi-Channel Technical Support

AI walks customers through troubleshooting via phone, email, text, or chat - referencing technical manuals and escalating complex issues with full conversation history.

Flexible SOP Assistance

Workers access procedures via voice (hands-free), text messages, or web chat. AI provides step-by-step instructions, safety protocols, and compliance requirements in the format they need.

Order Status & Tracking

Customers check order status via their preferred channel - phone, text, email, or chat. AI accesses your system and provides real-time delivery information instantly.

Automated Quoting

AI gathers specifications via phone, email, or chat, calculates pricing based on your formulas, and delivers quotes through the customer's preferred channel - no waiting days for callbacks.

RMA & Returns Processing

Handle return requests across phone, email, text, or chat. Issue RMA numbers and guide customers through the returns process automatically in their preferred channel.

Ready to Capture Every Customer Order?

See how Agent23.AI™ omnichannel employees can handle customers across phone, email, text, and chat - supporting workers and coordinating suppliers 24/7.

Schedule a DemoView Pricing