An AI chatbot that knowswhen to bring in a human.
Agent23.AI™ answers website visitors instantly from your own content, and your team can take over any conversation in real time from the Live Agent Desk. No lost leads, no dead-end bot loops.
The short answer
Agent23.AI™ is an AI website chatbot with built-in live human handoff. The AI handles routine questions 24/7 using your website, documents and approved answers. When a visitor needs a person, your team takes over the same conversation in the Live Agent Desk, and you can turn AI responses off while staff are handling chats.
Live chat takeover is included on every paid plan, starting at $40/month. There's also a Free plan with 1 Super Agent, and a 14-day free trial on the Business plan.
From AI answer to human reply,
in the same chat window
- The AI answers first.It replies instantly from what you trained it on: your website (crawl or sitemap), PDFs, Word documents, pasted text and Notion. Smart FAQ guarantees exact, approved answers to the questions that matter most.
- Your team is alerted.Webhook trigger phrases such as “talk to a person” send the conversation to your own systems or an automation tool, and Guardrails can email or text you when a chat breaks your rules.
- A person takes over.In the Live Agent Desk, an agent picks up the visitor’s conversation right where the AI left off. Turn AI responses off while staff are handling chats, and use saved Quick Replies for common answers.
- Nothing falls through the cracks.Visitors see when a person is available. Outside those hours the AI keeps helping and the contact form captures name, email and phone. Every transcript is saved and can be exported as CSV or JSON.
Built for handoff, not bolted on
Live Agent Desk
One place for your team to watch AI conversations and take over in real time, with saved quick replies for common answers.
AI pause while staff reply
Turn AI responses off while a person is handling chats, so visitors never get two answers at once.
Trigger-phrase alerts
Fire a webhook on phrases you choose, or on every new conversation, to notify your team or CRM.
Guardrails
Flag unsafe content, personal data, profanity, off-topic chats or competitor mentions, with email or SMS alerts. Checks never slow the chat down.
Your choice of AI model
Pick the AI model each agent uses, and see the cost of each so you can balance answer quality against usage.
Multilingual answers
Choose a default language and the other languages the agent may reply in, so visitors are answered in their own language.
Lead capture
A built-in contact form (or your own) collects visitor details into a lead pipeline you can export to your CRM.
Transcripts & trends
Read every conversation, see the questions visitors ask most each month, and spot unusual queries.
Website and WhatsApp
Embed the chat on any site with one script, and connect WhatsApp through your Twilio account.
What to look for in a chatbot
with human handoff
Use this list to compare any vendor, including us.
| Question to ask | Why it matters | Agent23.AI™ |
|---|---|---|
| Does the human take over the same conversation? | Making visitors start over in a new channel loses leads. | Yes — same chat window |
| Can the AI be paused during takeover? | Stops the bot from talking over your staff. | Yes |
| How is the team alerted? | Handoff only works if someone notices. | Webhook trigger phrases, Guardrails email/SMS alerts |
| What happens after hours? | Most website traffic arrives when nobody is at a desk. | AI keeps answering, contact form captures the lead, availability hours shown |
| Can you force exact answers to sensitive questions? | Pricing, policies and legal wording should never be improvised. | Yes — Smart FAQ |
| Is handoff included or an add-on? | Hidden per-seat fees change the real price. | Included on every paid plan, from $40/mo |
Feature details are from the Agent23.AI documentation. Plan inclusions are listed on the pricing page.
“Infuse AI has been such a pleasure to do business with. They are very responsive and experts in this field. Our needs were unique and they created tools specific to our business needs.”
Human handoff FAQ
Can an AI website chatbot hand a conversation off to a live person?
Yes. With Agent23.AI™ live chat turned on, your team sees conversations in the Live Agent Desk and can take over any chat from the AI. You can also turn AI responses off while staff are handling chats, so the bot doesn’t talk over your team.
How does my team know when a visitor needs a human?
You set webhook trigger phrases (for example "talk to a person" or "Request for Customer Service") that fire an alert to your own systems or an automation tool, and Guardrails can email or text you when a chat goes off the rails. Your team can also watch live conversations in the Live Agent Desk and step in at any time.
What happens if nobody is available to take the chat?
You set Live Chat Availability (for example "Mon–Fri 8AM–5PM") so visitors know when a person is around. Outside those hours the AI keeps answering from your approved content, and the built-in contact form captures the visitor’s name, email and phone so your team can follow up.
Which plan includes human handoff?
Live chat takeover is included on every paid plan: Starter ($40/month, 2 Super chat agents, 100 conversations), Business ($297/month, adds an AI voice agent with a phone number and 1,000 conversations) and Pro ($697/month, 10 Super chat agents and unlimited chat conversations). Enterprise is custom-priced. There is also a Free plan with 1 Super Agent, and Business comes with a 14-day free trial.
Does the chatbot make things up when it doesn’t know the answer?
The agent answers from the content you train it on: your website, PDFs, Word documents, text and Notion pages. Smart FAQ lets you lock in exact, approved answers to specific questions, and anything it can’t answer well is a chance to hand off to your team rather than guess.
How do I add it to my website?
Paste the chat bubble script (or an iframe for an inline chat) before the closing </body> tag on any page. You can restrict the widget to your own domains so nobody else can embed it. Most customers are live within 24 hours.
Let the AI handle the routine.
Keep people for the moments that count.
Start free and be live on your website within 24 hours.