Milestones & Press
The story of Agent23.AI™ so far — from a spark of an idea to 200+ businesses served. Here are the moments and mentions along the way, in the order they happened.
The Agent23.AI™ Journey
Our latest news first — scroll down to where it all began.
200+ businesses served
Agent23.AI™ now powers always-on customer communication for 200+ businesses across home services, education, government, manufacturing, and SaaS — answering calls, texts, chats, and emails around the clock.
See how it worksSelected as a Venture Idol 2026 finalist
Agent23.AI™ is chosen as one of just four finalists to pitch at Venture Idol 2026, hosted by Ben Franklin Technology Partners at Ben Franklin TechVentures in Bethlehem — the heart of Pennsylvania's Lehigh Valley. CEO & co-founder Munish Munagala presents to a live audience of investors and the regional startup community.
Ben Franklin Technology Partners of NEPAFeatured on the Technology & AI panel at Kutztown University
CEO & co-founder Munish Munagala joins the Technology & AI Panel at Kutztown University’s Entrepreneurship Week, sharing how Agent23.AI™ uses industry-trained AI agents to reshape customer engagement for service businesses.
Kutztown University — Entrepreneurship WeekAchieves SOC 2 compliance
Agent23.AI™ completes its SOC 2 program, giving customers independent assurance around security and data handling — verifiable through the company’s public Trust Center.
Visit the Trust CenterSelected for the AWS Startups showcase
Agent23.AI™ is featured in the AWS Startups showcase among generative-AI chatbot companies — recognition of its cloud-native, GenAI-powered approach to customer communication.
View on AWS StartupsNamed to Lehigh Valley Business's “In the Lead” list
Lehigh Valley Business names Agent23.AI™ to “In the Lead 2025” — the publication's inaugural list spotlighting the region's most promising startups: standout companies, in business five years or less, helping shape the Lehigh Valley's entrepreneurial landscape.
Lehigh Valley Business — In the Lead 2025Ben Franklin invests in Agent23.AI™
Ben Franklin Technology Partners of Northeastern Pennsylvania names Infuse AI Tech Corp — maker of Agent23.AI™ — among its quarterly portfolio investments, backing the company’s continued growth and product development.
Ben Franklin Technology Partners of NEPAFeatured by Invent Penn State
Penn State's Berks LaunchBox publishes a profile of Agent23.AI™, telling the founding story and highlighting the company's early traction with home-services businesses.
Read the feature on berkslaunchbox.psu.eduAwarded a Ben Franklin grant
Through the Berks LaunchBox network, Agent23.AI™ is introduced to Ben Franklin Technology Partners of Northeastern Pennsylvania and awarded a grant to accelerate development.
Invent Penn State — Berks LaunchBoxWins the Idea TestLab Pitch Competition
Agent23.AI™ takes first place in the Fall 2024 Idea TestLab pitch competition and a $1,000 prize. In the founder's words: “Showing a demo during my pitch turned out to be a gamechanger.”
Invent Penn State — Berks LaunchBoxAccepted into Penn State's Berks LaunchBox
Agent23.AI™ joins the Idea TestLab, a six-week startup accelerator run through Invent Penn State, to sharpen its go-to-market and validate the product with real customers.
Invent Penn State — Berks LaunchBoxInfuse AI Tech Corp founded
Co-founders Munish Munagala and Himali Vaid formally launch Infuse AI Tech Corp, the company behind Agent23.AI™ — a multi-channel platform handling voice, web chat, SMS, and email for service businesses.
First prototype debuts on AppSumo
An early version of Agent23.AI™ launches on AppSumo and attracts 100+ subscribers within two weeks — the first real signal that businesses wanted an AI that could answer, qualify, and book.
Invent Penn State — Berks LaunchBoxThe idea takes shape
The public launch of ChatGPT sparks the concept behind Agent23.AI™ — founder Munish Munagala, a software engineer with 20+ years in IT, sets out to build AI customer service trained for specific industries rather than a one-size-fits-all bot.
Invent Penn State — Berks LaunchBoxMedia & Press Inquiries
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