No heat at 11pm?Your AI receptionist picks up.
Agent23.AI™ answers HVAC calls and website chats 24/7, sorts emergencies from tune-ups, collects the address and equipment details, and books the job, so the first heat wave or cold snap doesn't send customers to the next contractor on Google.
(12-person HVAC company)
up from ~40%
first live call
The short answer
Agent23.AI™ is an AI receptionist for HVAC contractors. It answers phone calls on a dedicated local number and chats on your website around the clock, asks the questions your CSR would, triages emergencies using your rules, books appointments and logs every call with a recording, transcript and summary.
AI phone answering starts at $297/month (Business: 1 voice agent with a phone number, 50 voice minutes) with a 14-day free trial. Busier shops choose Pro at $697/month. Cancel anytime.
The calls your office
can't always get to
No-heat & no-cool emergencies
Your rules decide what's urgent. The agent collects the address, system type and symptoms, and follows your emergency script.
Peak-season surges
The first 95° week or the first hard freeze floods the phones. The AI answers while your CSRs work the board.
Tune-ups & maintenance plans
Books spring and fall maintenance visits, answers membership-plan questions and captures every lead.
Replacement estimates
Qualifies install leads (home size, system age, fuel type) and books the comfort advisor's visit.
“Do you service my area?”
Answers service-area, hours, brands-serviced and financing questions from your own website and documents.
Every call on record
Call logs with audio, full transcripts and a summary title for each call. Export to CSV for follow-up.
Live in about a day
- Tell it about your shop.Pick HVAC as your industry and list the details to collect (name, address, equipment, problem, member number). The setup wizard drafts the call script and greeting.
- Set your emergency rules.Write in plain English what counts as urgent and what the agent should do. Use “Improve with AI” to add a step-by-step call flow or objection handling.
- Connect your calendar and number.Connect Calendly for live booking, choose a local number, and pick the voice callers will hear. Field-service integrations (ServiceTitan, Housecall Pro, Jobber, FieldEdge) are scoped during setup.
- Add the website chat.The same knowledge powers a chat on your website that answers questions, captures leads and lets your team take over live when needed.
12-person HVAC company.
47 more jobs.
First month.
Before Agent23.AI, this contractor was paying a traditional answering service $6 per call — with 20% of those being spam. After-hours emergencies went to voicemail. The owner spent his first hour every morning calling back people who had already booked someone else.
“The first week, I watched it handle an emergency call at 11pm — triaged it, collected all the info, and texted my on-call tech. I would have completely missed that job. That alone covered three months of the subscription.”
— Owner, 12-person HVAC company · Maryland
“Infuse AI has been such a pleasure to do business with. They are very responsive and experts in this field. Our needs were unique and they created tools specific to our business needs. The turn-around time is always timely, and the accuracy is on point. Appolo Heating looks forward to doing business with them for years to come!”
Which plan an HVAC company needs
| Plan | Price | Best for |
|---|---|---|
| Starter | $40/month | Website chat only: 2 Super chat agents, 100 conversations/month, live chat takeover by your CSRs |
| Business | $297/month | Most single-location shops: 1 AI voice receptionist with its own number (50 voice minutes/month) plus website chat (1,000 conversations/month). 14-day free trial. |
| Pro | $697/month | Busier or multi-location shops: 3 voice agents with phone numbers, 300 voice minutes/month, 10 Super chat agents, unlimited chat |
| Enterprise | Custom | High call volume: voice, text, email and web chat agents, volume-based pricing, dedicated account manager, 99.9% uptime SLA |
There's also a Free plan with 1 Super Agent. Annual billing saves 15%. Full details on the pricing page.
HVAC AI receptionist FAQ
What is an AI receptionist for an HVAC company?
An AI receptionist answers your phone and website chat like a trained CSR: it greets callers by your company name, asks the questions your dispatcher would (name, address, equipment, what’s wrong, how urgent), books the appointment and logs the call with a recording, transcript and summary. Agent23.AI™ does this 24/7, including nights, weekends and peak-season surges.
How much does an AI receptionist for HVAC cost?
AI phone answering starts with the Business plan at $297/month: 1 voice agent with its own phone number, 50 voice minutes a month, 2 Super chat agents and 1,000 chat conversations. Pro ($697/month) has 3 voice agents with phone numbers, 300 voice minutes and unlimited chat conversations, which suits busier or multi-location shops. Website chat alone starts at $40/month (Starter), and Enterprise is custom-priced on volume. Business comes with a 14-day free trial.
Can it tell an emergency from a routine maintenance call?
Yes. You define what counts as an emergency for your shop (for example no heat below freezing, no cooling for an elderly homeowner, or water leaking from the air handler) in the agent’s instructions, along with what it should say and collect for each case. Routine tune-ups and estimates get booked; emergencies follow the rules you set.
Does it book jobs into my calendar?
The voice agent checks real availability and books appointments through Calendly, reading the time back to the caller and confirming their email. Connections to field-service software such as ServiceTitan, Housecall Pro, Jobber and FieldEdge are available as premium integrations and are scoped during setup.
Will callers know they’re talking to an AI?
The agent introduces itself as your company’s virtual assistant, in a natural voice you choose. You write its first message and can change its tone at any time with one click (warmer, more concise, more professional).
How is this different from an answering service?
A traditional answering service charges per call or per minute, uses operators who don’t know your business, and usually just takes a message. Agent23.AI™ knows your services, service area and hours, books the appointment, and gives you a recording, transcript and summary of every call. See our honest comparison for when an answering service is still the better fit.
How long does setup take?
Most HVAC companies are live within 24 hours. A setup wizard drafts the call script from your industry and the details you want collected; we help you review it, pick a voice and get your number live.
The next no-heat call
should be your booked job.
Start a 14-day free trial of Business and be answering calls within 24 hours.